Suzuki Accident Aftercare

If own a Suzuki and you’ve been involved in an accident, your first act should be to call Suzuki First. The accident aftercare service is completely free for all Suzuki owners. Just call 0800 107 1156, whoever is at fault for the accident.

​What do I do if I’ve been involved in an accident?

Whoever is at fault for the accident, call Suzuki First. We know your Suzuki inside out, so we offer something that no insurance company can: a guarantee that all repairs will meet the very highest Suzuki repair standards.

We’ll also manage the insurance claim process and give you access to a free courtesy car*.

There’s no hassle, no claim forms to fill out and no cost to you.

Do I have to call my insurance company first?

No, you don’t.

Most insurance companies want to repair your car as cheaply as possible, so they will send you to their choice of body shop – a body shop that won’t know your car and might not offer the latest Suzuki repair standards, or use Suzuki genuine parts.

Suzuki accident aftercare, on the other hand, means that you can exercise your right to a repair at a Suzuki Approved Body & Paint Centre, which operates to Suzuki repair standards and only uses Suzuki genuine parts – keeping your Suzuki 100% Suzuki.


Suzuki First accident aftercare can help you get back on the road after an incident in a number of ways.

Claim handling: we will deal with your insurance company and process your claim
Accident recovery: we recover your vehicle and get you home ꝉ
Courtesy car: we give you the use of a free courtesy car, for however long the repair takes*
Certified repair: we make sure that you can exercise your right to have your car repaired at a Suzuki Approved Body & Paint Centre
Genuine parts: we will only ever repair your car using Suzuki genuine parts
Repair updates: we will keep you informed about the progress of your repair at all times
Collect and deliver: we will collect and deliver your repaired and valeted vehicle

Now save the number to your phone: 0800 107 1156


We always recommend that in the case of an accident you contact Suzuki First accident aftercare on the number above.

However, if you have a small repair that you may not want to process through your insurance company, but still want repaired to Suzuki standards, you can contact A L Shaws who are the local Suzuki Approved bodyshop. They will fix your car using genuine Suzuki parts to approved standards. Audited and approved by Suzuki they do not just work with us but, being based in Milton Keynes, also work direct with Suzuki GB. They can be contacted on 01908 373791 or via their website here.

* A courtesy car is provided, subject to availability when you call Suzuki First and your car is repaired by a Suzuki Approved Body and Paint Centre.

ꝉ Accident recovery is provided when you call Suzuki First and we handle your insurance claim on your behalf. If you cancel the recovery of your vehicle you will be liable for any cancellation charges incurred, or if your insurer rejects your claim you will be liable for any recovery costs incurred.

Suzuki Accident Aftercare is provided by Verex Assistance Ltd registered in England and Wales Company No.05687158, Batchworth House, Church Street, Rickmansworth, Herts WD3 1JE.