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Following an accident, the first thing you should do is call Suzuki Accident Support, even before your insurer. Our accident and repair experts are here for you, 24 hours a day, whoever you're insured with and at no cost to you.
From supporting you with collecting key details at the scene to providing free accident recovery and managing the complexities of repairs, you can count on us for quality assistance through every step of the process.
When it comes to making a claim, we can even help to navigate you through the insurance process the right way — removing the guesswork. Call us first to spare you the stress and make sure both you and your Suzuki get the best outcome possible.
Firstly its a FREE service to all Suzuki owners.
We’ll provide expert assistance 24/7, regardless of who is at fault. From arranging the right repair for your Suzuki, to supporting you with the best next steps if you need to claim and everything in between.
There are a few ways that Suzuki Accident Support helps you get back on the road after an accident. Save the Suzuki Accident Support number and make sure we’re your first call. 0800 107 1156
Complimentary support when you need it, regardless of fault.
Rapid recovery for your vehicle after an accident, onward mobility for you.
We keep it real with all things Suzuki. Like Suzuki Trained Technicians and Suzuki Genuine Parts.
We give you the use of a free replacement car, for however long the repair takes.*
We’ll support you with the best next steps if you need to make a claim.
Only Genuine Suzuki Parts used, to keep your car 100% Suzuki.
To cut costs, insurers often send vehicles to bodyshops that aren’t Suzuki Approved. That can mean non-genuine or salvaged parts, outdated methods, and repairs that fall short of our exacting quality standards — putting your Suzuki’s safety, performance, and value at risk
The good news? It’s your call to choose how your claim is handled. Choose us, and you choose peace of mind. We’ll make sure your Suzuki gets the very best repairs, so when you’re back behind the wheel, you know it’s restored to our highest standards.
And because we like to go further, we’ll keep you moving with a replacement car during repairs and clear answers to any questions along the way. No fuss—just genuine Suzuki care to make things easy and keep inconvenience to a minimum.
Research: UK motor insurers' policy wordings April 2023.
| GUARANTEED BENEFIT | SUZUKI ACCIDENT SUPPORT | TOP UK INSURERS |
| Genuine Suzuki Parts designed, tested and manufactured for our performance standards | YES | NO |
| Suzuki Certified Technicians with the state-of-the-art tools and training for the job | YES | NO |
| Suzuki Factory Approved Finish with comprehensive OEM warranty | YES | NO |
| Your Suzuki’s safety rating preserved, helping to maximise its residual value* | YES | NO |
| An OEM service with quality levels and proper processes, regularly audited by us | YES | NO |
* If your insurer uses non-genuine parts which subsequently fail, they will not be covered under your Suzuki warranty.
If you can't find what you're looking for, call us and our Expert Advisors can assist you right away
I've just had an accident, what should I do first?
Don't get caught out after an accident.
If you're at the scene:
What is Accident Support and how do claims work?
Accident Support is here to help you handle those tricky moments right after an accident, before you even file an insurance claim. We’ll guide you through the process and support you every step. If you do make a claim, our Recovery and Repair service can be part of it, whether you continue with us or go through your insurer
Can I choose which Approved Body Repair Centre fixes my car?
Absolutely. If you have a preferred Suzuki Approved Body Repair Centre, just let us know. If your car can’t be driven and needs urgent recovery, we’ll recommend the best option for you.
Do I need to involve my own insurance company?
If the accident wasn’t your fault, you often don’t need to involve your insurer. Through Suzuki Accident Management, we can manage the entire claim and liaising with insurance for you—taking care of all the back-and-forth with the at-fault party’s insurer so you don’t have to.
What am I eligible for if I’m at fault?
Even if you’re at fault, we can still help with recovery, expert repairs, a replacement vehicle, legal support, and assistance with claims. Our aim is to keep things simple, minimise disruption, and get you back on the road quickly.
Will I receive a replacement vehicle whilst my Suzuki is being repaired?
Yes, we’ll do our best to get you into a similar vehicle to the one you were driving, so you can carry on as normal with minimal disruption.
Suzuki Accident Support is provided by Wrisk Transfer Limited, registered in England and Wales under company number 10657213. Registered office: 45 Gresham Street, London, EC2V 7BG. Wrisk Transfer Limited authorised and regulated by the Financial Conduct Authority, Firm reference No. 788062. The FCA's register can be checked for details of their permissions, history and contact details.
To understand how we may process your information read our PRIVACY NOTICE.
The Suzuki Accident Support service is available in the UK when you call Suzuki first on 0800 107 1156 following an accident, before your insurer, providing that we handle your claim on your behalf with your insurer and manage your repair through a Suzuki Authorised Bodyshop.
The service is not available for Motability vehicles or misfuelling claims. For standalone glass claims, we can refer you to our glass provider, but this will be subject to the terms and conditions of your own insurance policy.
Accident recovery is provided for unroadworthy vehicles only. If you cancel the recovery of your vehicle, any cancellation charges incurred will be at your cost. Your vehicle will be recovered to a Suzuki Approved Body Repair centre in working hours or to a secure storage facility of our choosing for safe keeping. Recovery is subject to you being comprehensively insured and your vehicle can be recovered to a Suzuki Approved Bodyshop or to a secure storage facility of our choosing for safe keeping.
If you are deemed not to be liable for the accident, the reimbursement of the cost of recovery will be sought from the liable party or their insurer, if you are deemed to be at fault for the accident, the cost of recovery will be sought from your insurer. If we are unable to recover the costs incurred from your insurer, we reserve the right to seek recovery from you.
Following an accident, we can arrange for you and your passengers to be taken home or to an address of your choice (including a railway station or such like for onward travel) where such home or address is within a 20 mile radius of the incident site.
A replacement vehicle is provided subject to availability for accident repairs (excluding standalone glass repairs/replacements) carried out by a Suzuki Approved Body Repair centre. The bodyshop will provide a courtesy car for the period of the repair if the incident is your fault, or if the incident is not your fault, we will aim to provide a hire car of a similar standing to your own vehicle.
Some insurers may charge an additional excess for using our repairers.