Do you have the CAN DO?
We believe that only our team members and their attitude and approach can differentiate us from other motor retailers and ultimately lead us to success above our competitors. We look for the “CAN DO” attitude and approach to create the customer focused environment we need to succeed. Our customers are our most important assets. If you believe you have the "CAN DO" attitude, you could join our busy Aftersales Team.
Role and Responsibilities
We represent Suzuki whilst also servicing and repairing all makes of cars and preparing our used cars to RAC Approved standards. This role is very much hands on and you will be involved in functions of the service and parts department.
You will be expected to deal with customer enquiries and bookings both on the phone and face to face, recording customers concerns and comments, translating customers' requests into standard repair terminology, explaining repairs to customers, processing internal work from our sales department, whilst identifying parts & prices and ordering parts from our manufacturer & suppliers.
All this whilst delivering excellent Customer Satisfaction (CSI) and maximising Opportunities and Profit.
What We Expect
You could either be in a simular role now or have the desire and enthusiasm to start a new career. Either way you need the drive to progress and exceed. What you must have is excellent organizational skills, be IT literate and have a “CAN DO” attitude with the ability to quickly establish and build rapport with our customers whilst exceeding their expectations.
What You Can Expect
The earning opportunity is excellent and your earnings are linked to your current experience, future progression and our monthly departmental achievement. The hours are Monday to Friday 8.30am to 6pm and Saturday 8.30am to 1pm on a rota basis, every other week. You will benefit from 22 days holiday, on going training and a great team environment.
In first instance please email your CV to email@example.com